Quality is of the utmost importance to us. Your Baqless earrings come with a 1-year warranty, which guarantees that the product has been carefully inspected and is in perfect condition at the time of purchase.
This warranty covers all manufacturing defects and is valid from the original date of purchase. Should you find any defects on your product within the warranty period, you may return it to us for inspection.
Every product found to be defective under this warranty may be, at the discretion of Baqless:
- Repaired if feasible; or
- Replaced by an identical piece if available; or
- Substituted with a piece of comparable value.
If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.
What is not under warranty?
Please note that slight variations in craftsmanship or natural characteristics in pearls are unique and individual to each item. These are considered as part of the character of the item, and should not be considered a defect.
This limited warranty does not cover damage arising from normal wear and tear, tarnishing, accidents or improper use. This warranty also does not entitle you to replacements of lost products.
We take extreme care in ensuring that our products are of the highest quality. However, if for any reason you identify an issue with the products delivered to you, please contact us, our customer service team will assist you promptly.